In the mail, or in the wind

My days are spinning out of control, with more crises to attend to and less available time to do much more than race around with my hair on fire. Out of all this, just one thing, the 5 mg prednisone refill through CVS Caremark mail delivery. Reported on in my 6/3 posting “Today’s catch-22”, about this prescription refill gone awry for weeks (after, apparently, being sent for pickup at a local CVS pharmacy), a sad story that ended with the following exchange between someone I believed to be an actual human agent or representative of CVS Caremark, who went on:

to present me with an apology and the news that my prednisone would go out to me this very afternoon. Cautiously, I explained that I was disabled and housebound (she already had my birthdate, so she knew I was really old) and needed reassurance that it was going out in the mail. To my home address.

“Oh yes, sir. To your home address. It should take a few days.”

That was 6/3. It is now 6/12, 9 days later, and today’s mail has come, with a new issue of the New Yorker in it, but no prednisone. We’re now down to composing a 5 mg dosage from smaller-dose pills that we have left over from earlier prescriptions. Crisis time is on the horizon.

I am now seized with alarm, with a feeling of dread that this refill, like the previous one, is in the wind, not in the mail. Let me explain.

What normally happens in filling a prescription through CVS Caremark is that I submit a request on-line, then get an e-mail confirming the order, followed by further information e-mails as the order is processed, eventually with a notice that it’s gone out in the mail, along with a way to track the order.

None of that happened with the refill that I reported on in my earlier posting. I got not a single e-mail notification. I see now that that should have alerted me to the possibility that the entire story about the earlier prescription having gone awry might have been an utter fabrication by the AI bots that CVS Caremark is now probably using to service its customers. Well, it’s an idea.

A deeply disturbing idea. If so, the current order is probably equally fictitious, and the 5 mg prednisone tablets will never come.

And indeed, once again, I have gotten not a single e-mail notification about the progress of the order that was supposed to have gone out in the mail on 6/3 (see above).

I would very much like my suspicions about the current order to turn out to be unfounded; it could be that the USPS is just very slow. It could be that the prednisone isn’t coming from a warehouse in Connecticut, but from one in China, and then who knows how long it might take to get to California. So for the moment it’s just wait and see. And fret about schemes to taper the prednisone down to zero (there are good reasons why we haven’t been doing that).

There’s a whole circus of stuff like this going on in my life right now. At the moment I’m in dread, not despair. (Yes, I am fully aware of national and world affairs, but I still have to cope with daily life.)

 

 

3 Responses to “In the mail, or in the wind”

  1. Max Vasilatos Says:

    I’ve been astonished by the degree to which AI fails to perform functions that one would expect a machine to excel at. Bots forget. Forget? Or they elide away from the point, like very distracted toddlers. None of this matches my understanding of the machines we built in this space where newtonian physics usually holds. I don’t know that I’m actively frightened by AIs but in a world where I have too often found humans to be sorely lacking in all manner of desirable traits, it’s annoying that machines sink even lower.

    • arnold zwicky Says:

      You’re a generation younger than me, but we’re both veterans of AI from the long-ago early days (in my case, the 1960s). Before LLMs and the like.

  2. arnold zwicky Says:

    An absolutely unbelievable sequel. From my daughter Elizabeth yesterday:

    You could log into the website and see what it thinks the status is. If it has been sent to the store again I can send a young person [my grand-child Opal or their partner Emy] to fetch it.

    I replied:

    I cannot go through what it takes to log into the website, and I longer believe what the AI bots tell me about orders. You could call the relevant CVS and see if there’s a prescription there; I cannot cope with this any more.

    I emphasize, once again, that (a) a spokesperson for CVS Caremark reassured me that the order was going out *in the mail* *to my home address*, and (b) the company had sent me no reports on the order. So you will probably be dismayed, though not surprised, at my daughter’s mail this morning:

    Your prednisone is at the CVS on University Avenue [in Palo Alto]; we [Elizabeth, Opal, and Emy] will bring it tomorrow [to my house, for the Saturday ritual of preparing a week’s worth of medications for me (something my disabled fingers aren’t up to)].

    Now I don’t know what to do. I am not getting mail delivery, and I’m also not getting notified about deliveries to the CVS pharmacy.

Leave a Reply


Discover more from Arnold Zwicky's Blog

Subscribe now to keep reading and get access to the full archive.

Continue reading